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  Evaluate each crisis response with a report to the superintendent and a plan for follow-up. For example, did you: Notify the appropriate people at the onset? Activate resources immediately to meet t...

  Answering the phone in crisis communications center and phone banks Volunteers should be equipped with a script on how to answer phone, daily fact sheets and press releases, and frequently asked que...

  Support families by providing information and resources. Hold a parent meeting at school to answer questions and address concerns. Have a mental health expert address post-traumatic stress. Provide ...

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