Release of information:
- Before releasing any information about victims, ensure it is verified and the family is willing to disclose it publicly.
- Avoid use of public address systems or large assemblies to make announcements about crisis situations.
- The school should develop a prepared statement so teachers can give the same information at the same time to all students.
In the classroom:
- Greet students warmly and welcome them back.
- Use the prepared statement to provide accurate, factual information about what happened and actions taken.
- Correct misperceptions and address rumors.
- Tell students how the school is protecting their safety.
- Answer questions honestly and empathetically without getting too explicit.
- Be sensitive to different cultures and how they react to trauma.
- Tell students how to access counseling support and encourage them to go to adults for help.
- Talk about their rights and responsibilities with the media.
- Encourage students to write down or draw their thoughts, feelings and concerns, making sure that the activities are age-appropriate.
- Ask that students cooperate with law enforcement investigations.
- Create safe channels for providing information in confidence or anonymously.
Important points to make:
- We are all sad about what happened at our school.
- Some of us may feel angry, afraid or guilty. All of these are normal responses to a tragedy. We won’t all feel the same emotions, and that’s normal and OK.
- None of us is to blame.
- Each of you is important to me.
- We need to support each other in this difficult time.
- If you see someone who needs help, get the student to a responsible adult or tell an adult immediately.
Avoid:
- Cleaning out a student’s locker or desk and/or removing the student’s artwork or photos too soon. Wait and gauge staff and student readiness.